Master of Business Administration (Services Management)
Course overview
Qualification | Master's Degree |
Study mode | Full-time |
Duration | 1 year |
Intakes | March, July, November |
Tuition (Local students) | B$ 6,989 |
Tuition (Foreign students) | B$ 12,522 |
About
PROGRAMME AIM
The MBA (Services Management) programme prepares graduates to be service-oriented managers who provide managerial leadership and develop logical, critical, and creative solutions to problems faced by organisations in the services industry.
PROGRAMME OBJECTIVES
- To enable graduates to articulate and apply relevant theories and adopt the principles and best practices relevant to their organisation.
- To enable graduates to perform as service-oriented managers who adopt customer and supplier relationship management skills when performing value added processes with effective communication skills.
- To enable graduates to formulate, communicate, and implement strategic thinking processes involving cross-cultural communication and sensitivity to the needs of different cultures.
PROGRAMME OUTCOMES
- Ability to acquire and apply knowledge in the areas of services management for both localised setting and international environment.
- Ability to demonstrate relevant expertise and skills to provide leadership in services industry.
- Ability to engage in strategic and critical thinking with analytical, evaluative, and problem solving skills when making business decisions.
- Ability to engage in effective cross-cultural communication skills and sensitive to social responsibility in a multicultural setting.
- Ability to articulate ethical issues in services management as well as to provide leadership in social responsibility.
- Ability to lead and engage in lifelong learning at individual, group, and institutional levels.
- Ability to acquire creative and innovative ideas to initiate enterprising activities or projects.
Admissions
Intakes
Fees
Tuition
- B$ 6,989
- Local students
- B$ 12,522
- Foreign students
Estimated cost as reported by the Institution.
Application
- Data not available
- Local students
- Data not available
- Foreign students
Student Visa
- Data not available
- Foreign students
Every effort has been made to ensure that information contained in this website is correct. Changes to any aspects of the programmes may be made from time to time due to unforeseeable circumstances beyond our control and the Institution and EasyUni reserve the right to make amendments to any information contained in this website without prior notice. The Institution and EasyUni accept no liability for any loss or damage arising from any use or misuse of or reliance on any information contained in this website.
Entry Requirements
- A Bachelor's degree with honours from UNIRAZAK or its equivalent from an institution of higher learning recognised by the Malaysian government. Applicants for executive and taught postgraduate programmes should normally have a minimum CGPA of 2.75 but candidates with a Bachelor's degree whose CGPA is below the minimum requirement of 2 years of relevant working experience in respective fields can be considered.
- A minimum score of 575 for a paper-based total or 232 for a computer-based total or 90 for an Internet based total for the Test of English as a Foreign Language (TOEFL)*; or
- A minimum score of Band 6.5 in the International English Language Testing System (IELTS)*; or
- A minimum required proficiency on UNIRAZAK Postgraduate English Proficiency Test; or
- A recognised first degree undertaken in English medium; or
- Successful completion of Intensive English Programme (IEP) at the Advanced level conducted by the Centre for English Language (CEL).
Curriculum
Core Courses
- Managerial Accounting
- Business Economics
- Financial Management
- Organisational Management
- Managerial Ethics and Social Responsibility
- Competitive Strategic Management
- Marketing Management
- Quantitative Techniques and Decision Making
- Organisational Behaviour
- Managing Quality Services
- Customer Relationship Management
- Services Marketing
Electives
- Financial Services Management
- Hotel Management
- Airline and Ticket Management
- Tourism Marketing
- Strategic Brand Management
- Business Law
- Strategic Human Resource Management
- Research Methodology / Case Research Methods
- Research Project